“They come up with sensible solutions and diagnose problems very, very well.”

For Steven, his faith in Thornton Heating Services was solidified on a nasty Chicago winter day many years ago. As a property owner of an apartment building with a down boiler heating system that was more than 85 years old, he called upon Fred Starck, the owner of Thornton Heating Services, to help him out on an emergency.”He got up there in the middle of winter and worked his tail off to find an ancient replacement part and get this old boiler working again,” says Steven. “He dropped everything to help me out and did what was necessary. It was then that I knew I’d be a customer for life.”Although Steven’s story is unique, it exemplifies the commitment to customers Thornton Heating Services aims to achieve every day. For nearly 15 years, Steven has relied on Thornton for new installations, upgrades and service contracts. With multiple properties and several system installations, he’s grown to trust Thornton for all his needs.

“Fred is extremely intelligent and thoughtful, and always comes up with sensible solutions and diagnoses problems very, very well,” says Steven. “Nick is an extremely capable and honest service technician, and the service department is superb. Bottom line, I trust their judgment and rely on them for all my heating cooling needs.”