HVAC Careers | Contractors & Technicians
Download and fill out our Careers Application Form here. Once finished, send the careers application to us at debrastarck@thorntonheating.com.
Dispatch/Customer Service
Primary Responsibilities:
- Customer service Monday through Friday
- Receive customer calls and schedule calls by location, personnel and work specialty within customer database
- Manages daily service by routing technicians through their calls and re-routing as needed when things change and updating customer(s) as needed
- Support technicians in the field and track/maintain paperwork for accuracy
- Work with warehouse for service part(s) orders and truck inventory re-stock
- Create/maintain various types of documents, reports and correspondences
- Maintain office filing and storage systems
- Other various tasks as assigned
Requirements:
- Experienced and knowledgeable in dispatching and scheduling (within the trades industry preferred)
- Excellent oral and written communication skills with attention to detail
- Ability to positively interact in a professional manner with our valued customers
- Confident decision-making ability in time sensitive situations
- Strong computer skills with proficiency with Microsoft Office (word, excel, etc.)
- Ability to multi-task between phones, computer, office personnel and technicians in fast paced office environment
- Excellent organizational skills, punctuality and sense of urgency
- Must pass drug and background screenings
Job type: Full time
Salary: $36,000.00 – $38,000.00
Lead HVAC Installer/Technician
Qualifications:
- 5 years minimum experience in installation/service of residential/light commercial HVAC systems, accessories and ductwork
- Thorough knowledge of HVAC industry
- Must have valid EPA Universal Refrigerant Handling License
- Clean driving record and valid driver’s license
- Flexibility to work on-call rotation, overtime and weekends as needed
- Ability to lift 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices when applicable); carry ladders; work from heights and in small, tight areas
- Basic computer/Internet/Smartphone skills
- Must pass drug and background screenings
- Certificate of completion from HVAC Technical School – preferred
- NATE Certification – a plus!
- Excellent customer service, problem solving and time management skills
- Observe all company procedures and safety rules
Job Type: Full Time
Salary: $60,000.00 to $80,000.00 / year + bonuses
Scheduled Saturday work is based on our customer needs. Overtime may be required depending on work-load. Times will vary depending on season and weather. “On Call” rotation schedule for 24-hour emergency service.