“Nick was honest. He knew exactly what we needed and didn’t try and sell us anything more.”

Choosing a back-up generator can be a complex undertaking. But when Darlene and her husband chose Thornton, it became a lot simpler. Thornton’s resident generator expert and technician, Nick, guided them through the many options, assessed their needs, and recommended a dependable, straightforward solution that was also cost-effective.

“They didn’t try to sell us an elaborate system. Nick was very good at helping us make the best selection that was right for our home,” says Darlene. “Best of all, Nick was so easy to work with and great to talk to. We felt like we were having a friend over. The kids and even our family dog loved having him over.”

Besides enjoying Nick’s company, the family now has the security and peace of mind of always having back-up power when they need it most during an outage, especially during Bears games: “It actually kicked in when we had a power outage during a game. We were very thankful we had it then.”