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Careers

Download and fill out our Employee Application Form here. Once finished, send the application to us at debrastarck@thorntonheating.com.


 

Dispatch/Customer Service

Primary Responsibilities:

  • Customer service Monday through Friday
  • Receive customer calls and schedule calls by location, personnel and work specialty within customer database
  • Manages daily service by routing technicians through their calls and re-routing as needed when things change and updating customer(s) as needed
  • Support technicians in the field and track/maintain paperwork for accuracy
  • Work with warehouse for service part(s) orders and truck inventory re-stock
  • Create/maintain various types of documents, reports and correspondences
  • Maintain office filing and storage systems
  • Other various tasks as assigned

Requirements:

  • Experienced and knowledgeable in dispatching and scheduling (within the trades industry preferred)
  • Excellent oral and written communication skills with attention to detail
  • Ability to positively interact in a professional manner with our valued customers
  • Confident decision-making ability in time sensitive situations
  • Strong computer skills with proficiency with Microsoft Office (word, excel, etc.)
  • Ability to multi-task between phones, computer, office personnel and technicians in fast paced office environment
  • Excellent organizational skills, punctuality and sense of urgency
  • Must pass drug and background screenings

Job type: Full time
Salary: $36,000.00 – $38,000.00


 

Lead HVAC Installer/Technician

Qualifications:

  • 5 years minimum experience in installation/service of residential/light commercial HVAC systems, accessories and ductwork
  • Thorough knowledge of HVAC industry
  • Must have valid EPA Universal Refrigerant Handling License
  • Clean driving record and valid driver’s license
  • Flexibility to work on-call rotation, overtime and weekends as needed
  • Ability to lift 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices when applicable); carry ladders; work from heights and in small, tight areas
  • Basic computer/Internet/Smartphone skills
  • Must pass drug and background screenings
  • Certificate of completion from HVAC Technical School – preferred
  • NATE Certification – a plus!
  • Excellent customer service, problem solving and time management skills
  • Observe all company procedures and safety rules

Job Type: Full Time
Salary: $60,000.00 to $80,000.00 / year + bonuses

Scheduled Saturday work is based on our customer needs. Overtime may be required depending on work-load. Times will vary depending on season and weather. “On Call” rotation schedule for 24-hour emergency service.